Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from Zomralexssixix. We are committed to ensuring customer satisfaction and will process refunds in accordance with applicable consumer protection laws.

2. Right of Withdrawal

Under EU consumer protection laws and the Danish Consumer Rights Act, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you receive the product. To exercise your right of withdrawal, you must inform us of your decision before the end of the withdrawal period.

2.2 Notification of Withdrawal

To exercise your right of withdrawal, you must notify us by:

  • Email: talk@zomralexssixix.world
  • Phone: +45 35 85 85 75
  • Mail: Nørrebrogade 227, 2200 København, Denmark

You may use the withdrawal form template, but it is not mandatory.

3. Return Conditions

3.1 Product Condition

To be eligible for a refund, products must be:

  • Unopened and in original packaging
  • In the same condition as when received
  • Returned within the 14-day withdrawal period

3.2 Return Shipping

You are responsible for the cost of returning the product unless the product is defective or we have made an error. We recommend using a trackable shipping service and retaining proof of postage.

4. Refund Process

4.1 Refund Timeline

Once we receive your returned product and verify its condition:

  • We will process your refund within 14 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when the refund is processed

4.2 Refund Amount

We will refund the full purchase price, including standard shipping costs. However, if you chose express shipping, we will only refund the standard shipping cost unless the product is defective.

5. Exceptions

The right of withdrawal does not apply to:

  • Products that have been opened and cannot be returned for hygiene reasons
  • Customized or personalized products
  • Products that have been damaged due to misuse or negligence

6. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will:

  • Provide a full refund or replacement at no cost to you
  • Cover all return shipping costs
  • Process your claim promptly

7. 30-Day Satisfaction Guarantee

In addition to your legal rights, we offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of purchase for a full refund, subject to the return conditions outlined above.

8. Return Address

Please return products to:

Zomralexssixix
Nørrebrogade 227
2200 København
Denmark

Please include your order number and reason for return with the package.

9. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 14 business days.

10. Contact for Returns

For questions about returns or to initiate a return, please contact us:

Email: talk@zomralexssixix.world
Phone: +45 35 85 85 75
Address: Nørrebrogade 227, 2200 København, Denmark

Please include your order number in all communications.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to customers who have pending orders.